Terms and conditions

Agreeing to these terms

These terms are an agreement between you and Invictronlabs, Office No. 246, Silverstone Arcade, Singanpur Road, Near Kantheriya Hanuman Mandir, Katargam, Surat – 395004, Gujarat, India ("we", "us"), which provides Stafforahr. By creating an account or using Stafforahr, you agree to them on behalf of yourself and the business you represent.

Our privacy policy and cookie policy also apply.

Words we use

• Services: the Stafforahr web app, employee app, attendance kiosk, integrations and support.
• Customer or "you": the business that holds the Stafforahr account.
• Users: anyone the Customer gives access, including owners, HR, managers and employees.
• Customer Data: data the Customer or its Users put into, or collect through, the Services.

Accounts

• You must be at least 18 and authorised to act for the business.
• Keep login details private. You are responsible for what happens in your account, including the roles and permissions you give Users.
• Tell us straight away if you think your account has been used without permission.

Pricing and payment

Stafforahr is priced for each customer. The price, term and included features are set out in your quote or order. Fees are exclusive of GST, which is added to invoices. Unless your order says otherwise, your subscription renews for the same term until cancelled. If an invoice is unpaid after its due date, we may suspend the Services after giving notice.

Refunds and cancellation

Subscription fees. Once paid, subscription fees are not refundable, including for any unused part of the term. If we charge you by mistake, for example twice for the same invoice, we will return the extra amount to the account it came from.

Cancelling your subscription. Tell us before your renewal date and we won't charge you for the next term. You can keep using Stafforahr until the end of the term you have already paid for.

Invoices and GST. Please download your invoice as soon as you pay. If an invoice needs a correction, or you need it for a GST claim, email us within one month of the payment date with the invoice number and what needs to change.

UPI and net banking. These payments can't be cancelled once you have made them, so please check the payee details before you pay. We can't recover money sent to a wrong account number or UPI ID. If a UPI payment doesn't show as complete, wait 30 minutes before contacting us, as most delays clear on their own.

Debit and credit cards. For a problem with a card payment, email us with the date, amount and transaction reference. We look into each case with our payment partner and reply by email. Where a refund is due, it goes back to the original payment method.

Biometric devices. If you buy a biometric device through us, we are not responsible for damage or delay caused in transit by events outside our control. Manufacturing defects are covered by the manufacturer's warranty, so please raise them with the manufacturer directly, and we will help you get in touch. Biometric devices are not refundable.

For anything about payments or refunds, email contact@stafforahr.com.

Your data

You own Customer Data. You give us permission to host, process and display it only to provide, secure and support the Services, as described in our privacy policy.

You are responsible for collecting Customer Data lawfully. In particular, before turning on face recognition, fingerprint devices, selfie punches or location tracking, you must tell your staff what is collected and why, and get their consent where the law requires it, including in writing for biometric data.

You can export attendance and payroll reports at any time while your account is active.

Statutory compliance

Stafforahr calculates PF, ESI, Professional Tax, LWF and TDS from the settings, salary structures and state presets you choose, and reminds you of due dates. These are tools to help you, not legal or tax advice.

You remain responsible for checking the calculations, filing returns, depositing contributions and taxes on time, and keeping settings up to date when rates or rules change.

Salary payments

Stafforahr doesn't transfer money. Marking a salary, advance or loan as paid records a payment you made through your own bank, UPI or cash. You are responsible for the payments themselves.

Acceptable use

You and your Users must not:

• use the Services to monitor people unlawfully, or track location outside working time or field visits;
• break labour, wage, privacy or other laws that apply to you;
• send WhatsApp or other messages to people who haven't agreed to receive them;
• upload anything unlawful, harmful or that infringes someone else's rights;
• try to access other customers' data, probe or test our security without written permission, or overload the Services;
• copy, resell or reverse engineer the Services, except where the law allows.

We may remove content or suspend access that breaks these rules, and will tell you why unless the law prevents it.

Third-party services

Some features rely on other providers, such as biometric devices, WhatsApp and email delivery. Their own terms apply to their services, and we are not responsible for their availability or changes they make.

Availability and support

We work to keep the Services available and to fix problems quickly, but we don't promise they will always be uninterrupted or error-free. We may carry out maintenance, and will try to schedule it outside working hours. You can raise support tickets in the app or contact us on WhatsApp.

Mobile apps

The Stafforahr employee app and kiosk app are available on Google Play and the Apple App Store. These terms are between you and us, not Google or Apple. We alone are responsible for the apps, their content, maintenance and support. Your use of the app stores is also covered by their own terms.

Our intellectual property

We own the Services, the Stafforahr name and logo, and everything we create for them. These terms don't transfer any of it to you. If you send us suggestions, we may use them without any obligation to you.

Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for this agreement, except where the law requires disclosure.

Disclaimer

Apart from what these terms say, the Services are provided "as is". To the extent the law allows, we disclaim implied warranties, including fitness for a particular purpose.

Limits on liability

To the extent the law allows, neither of us is liable for indirect or consequential losses, or loss of profit, revenue or goodwill. Our total liability under these terms is limited to the fees you paid us in the 12 months before the claim.

Nothing here limits liability that cannot be limited by law.

Indemnity

You will compensate us for losses arising from claims that you collected or used Customer Data unlawfully, or broke the acceptable-use rules.

Ending the agreement

You can stop using Stafforahr at any time. We may suspend or end your access if you seriously break these terms, after giving notice where we reasonably can.

After an account ends, you have 30 days to export your data. We then delete or anonymise Customer Data, unless the law requires us to keep it.

Changes to these terms

We may update these terms. We will tell account holders about significant changes at least 15 days before they take effect. If you keep using Stafforahr after that, the new terms apply.

Governing law and disputes

These terms are governed by the laws of India. Subject to arbitration below, the courts at Surat, Gujarat have exclusive jurisdiction.

If a dispute can't be settled by talking within 30 days, it will be referred to arbitration by a sole arbitrator appointed by both of us, under the Arbitration and Conciliation Act, 1996. The seat and venue will be Surat, and the proceedings will be in English.

Electronic record

These terms are an electronic record under the Information Technology Act, 2000 and don't need a physical or digital signature.

Grievance Officers and contact

We acknowledge complaints within 24 hours and resolve them within 15 days.

General

These terms, together with any order or quote, are the whole agreement between us about Stafforahr. If a part of them is unenforceable, the rest still applies. Neither of us is responsible for delays caused by events outside reasonable control. You may not transfer this agreement without our consent; we may transfer it to a successor of our business. Not enforcing a right now doesn't mean we give it up.